How can I cancel a pre-booked lounge and get a refund?

Full refunds apply when you cancel 48 hours or more before arrival, based on the time shown in your confirmation email. Refunds are processed within 10 days.

Not refundable:
- Cancellations within 48 hours
- Bookings made within 48 hours
- Unused bookings (no-shows, errors, travel or flight changes)

Please note:
- The 48-hour refund rule is region specific
- Refund eligibility varies by lounge and location
- Booking times are shown in the local time zone of the lounge
- Not all lounges support refunds, even if cancelled early
- Lounge-specific cancellation information will be included in the booking