Fast Track

Accessibility support related to the airport fast track service can vary depending on the airport and its local facilities. Travellers who require additiona...

We recommend arriving during your selected time slot (typically 3 hours before departure), but you can still use the airport fast track lane if you arrive e...

Unused bookings shall not be refunded for any reason whatsoever:  1. No-show: If you make an airport fast track booking but don’t use the service, for what...

If the airport fast track lane is closed, please note that bookings are non‑refundable. Airport fast track lanes are operated by third‑party providers, and ...

Typically, bookings will be verified by either scanning the QR code in the booking confirmation email using the fast track lane machines or presenting the b...

Booking confirmations without a QR code will present their booking confirmation email at the lane for visual verification to gain access.

Airport fast track is redeemed at the airport terminal for which the booking was made for. Members must present their email confirmation which may include a...

Yes, members can book for themselves and others in their travelling party. During the booking process, they can specify the number of travellers.

Yes, full payment will be required when making a booking.

If members lose/ can’t find their email containing their booking confirmation, they must check their spam/junk folder. If they still cannot find it, contact...

After booking, a confirmation screen will appear, indicating that a booking has been confirmed. Members will then receive an email confirming their booking....

Pricing varies by airport. Please check the departing airport listing in the Priority Pass app for details.

Members can book by logging into their Priority Pass account on the app and searching for the departing airport. Airport fast track availability is visible ...

No, airport fast track cannot be purchased directly at the airport. Bookings must be made through the Priority Pass app. Some locations allow same-day booki...

This varies by airport. Some locations allow same-day bookings, while others require bookings at least 48 hours in advance of travel. Check the app for the ...

Booking windows vary by airport. Some allow bookings up to three months in advance; others may require booking closer to the travel date. Please check the a...

No, lounge entitlements/visits cannot be used to pay for airport fast track.

Airport fast track with Priority Pass is currently available at select departure locations only and provides access to the security fast track lane. Please ...

Fast Track is currently available at a limited number of airports with more locations coming soon. To check availability search for your departing airport i...

Airport fast track is a premium service that expedites departures security and streamlining the airport journey for a more efficient and hassle-free experie...

Each traveller will have their own individual pass. Member will receive one email per person, each containing a unique QR code. We will not issue all passes...

No, bookings cannot be amended.

Airport fast track bookings are non-cancellable, non-refundable and cannot be amended once confirmed. We recommend members confirm their travel plans before...

If you experience difficulties accessing the Fast Track Lane, such as trouble locating it or issues with your voucher, please seek assistance from the neare...